Privacy & Cookies Policy for Peopleoo Care Limited

Peopleoo Care Limited, comprised of a number of trading companies under the Peopleoo brand, many of which also have their own data protection registrations, is a multi-sector employment business and agency provider based in the UK.

We recognize that the privacy and security of personal information is of great importance to our clients, candidates, their families and friends, our workers, and others working with Peopleoo.

This Privacy Notice explains why we need to collect personal information, how we use it, and how we protect it.

We have appointed a Data Security & Protection Lead who is responsible for overseeing questions related to this Privacy Notice. If you have any questions, please refer to the “How to Contact Us” section below.

Our privacy policy operates under the principle of only collecting and using personal details when they help us provide better service to our clients and to meet our legitimate interests, including protecting our clients and workers.

How We Collect Information from You

We collect information about you when you inquire about our services, use our website, and become a client. We also gather information when you voluntarily complete customer surveys, provide feedback, apply for our products or services, create an account on our website, subscribe to our services or publications, or request marketing to be sent to you. Additionally, we collect data from publicly available sources such as Companies House, Electoral Registers, and other online sources.

Types of Information We Collect

Enquiries about our services: Personal information including your name, address, telephone numbers, and email address.
Usage of the Peopleoo website: Any personal details you knowingly provide through forms or email, such as your name, address, telephone numbers, and email address. We use this information to respond to your requests and communicate with you.
Email updates: Your preferences and usage, recorded by emails we send you (if you opt to receive email updates).
IP Address: Recorded by our web server when you request any page or component on the website to measure your usage.
For clients, service users, or contractors:

Personal details such as title, full name, maiden name, marital status, date of birth, gender, contact details, next of kin, your GP, and other health professionals.
Financial information including bank account details to enable payment for services.
Transaction data including details of payments for services provided.
Information about your life, health, and wellbeing, including medical treatments.
Details related to crime prevention and safety, including CCTV recordings and notes on health and care provisions.
Legal Basis for Processing

We process your data under the following lawful bases:

Article 6(1)(b): Processing necessary for the performance of a contract or to take steps at your request before entering a contract.
Article 6(1)(e): Processing necessary for performing a task in the public interest or in the exercise of official authority.
Article 9(2)(h): Processing necessary for health or social care purposes based on law or contract with health professionals.
Article 9(2)(b): Processing necessary for employment, social security, and social protection law as authorized by law.
How We Use Your Information

We process your personal data to manage services, fulfill contractual obligations, provide requested information or services, process payments, and share necessary details with professionals supporting the services provided to you. We also use personal or anonymized data to review and improve our services and may contact you about changes or to send marketing information, if you have consented to receive such communications.

Cookies

Our website uses cookies to enhance functionality and user experience. Details on the types of cookies used (such as necessary, statistics, and marketing cookies), their purposes, and expiration can be found under our Cookies section.

Storing and Protecting Your Data

Your personal data is stored within the European Economic Area (EEA) and protected against unauthorized access and loss using robust security measures. Data is kept as long as necessary to fulfill legal, contractual, or reporting requirements and then securely destroyed.

Marketing

We may send you information about services that may interest you if you have opted in. You can withdraw consent at any time.

Access to Your Information

You have the right to access, correct, or request deletion of your personal data, restrict its processing, or object to processing in certain circumstances. You also have rights in relation to automated decision-making.

Changes to Our Privacy Policy

We regularly review this policy and will post any updates on this webpage.

How to Contact Us

Please contact our Data Security & Protection Lead at the following address for any questions or concerns:

Peopleoo Care Limited
Unit 1.16 Great House
Redwall Close
Dinnington
Sheffield
S25 3QA
Email: info@peopleoo.com

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at any time, although we would appreciate the chance to deal with your concerns before you approach the ICO.